Ordering Information / FAQs

How does the login work in the new Schukat webshop? 

Due to the system upgrade, our login process has also been modified. If you already have a customer account for our previous webshop, navigate to our login page and enter your email address there. Then click on the "Change Password" button. Once you have assigned a new password, you will be able to log in using your email address as your username. If you do not have a customer account for our previous webshop, also navigate to our login page and click on "Register Here". With an existing customer number you can go through the quick registration, otherwise please register a new account

Will my old customer account be migrated?  

Your customer data is still securely stored at Schukat, so you can simply log in with your e-mail address. In the old webshop, your login data will remain the same; for our new webshop, you will need to create a new password. You can find information on this under the question "How does the login work in the new Schukat webshop? ". We are looking forward to your purchase!

Why has my username been changed?

In our old webshop you can still log in with your existing customer ID number. In contrast, the login for the new webshop is using the e-mail address you have registered with us.

Can I view my previous orders? 

You can view your orders via our webshop in the customer account under "Order History" at any time. Please note that this initially only applies to orders placed via our new webshop. The order history shows the order number, date, status as well as the total value of the goods. You can get detailed information by clicking on the order number.

How does the filter search work? 

Quickly and easily find what you are looking for - with our new filter search, you can narrow down the search hits using various article properties. From now on, Schukat has extensive filter searches for each product category. The filters vary depending on the product area and include manufacturer, technical attributes, availability and much more.

Is there a minimum order value?

The minimum order value for deliveries within Germany is 25 €, except for sample shipments and appointment orders.

Can I consolidate orders from the old and new webshop?

Online orders from the old and new webshop cannot be consolidated at this time. Our old webshop remains online for the time being.

Can I place a blanket order for a larger quantity and retrieve individually?

You decide what and when - we take care of the rest. Arrange individual blanket or call-off orders with us and sit back and relax until delivery. We determine the lot sizes, delivery dates and safety stocks together. The term should be six months for semiconductors and a maximum of twelve months for other items. We reserve the right to adjust prices due to currency fluctuations, changes in customs rates and allocations. Simply get in touch with your personal sales contact.

I do not need the goods yet, but would like to place an order now. What can I do?

Do you need planning security? Then simply tell us your desired date for the entire order online in the shopping cart when you place your order. Your delivery will then be handled automatically and on time. Your preferred delivery date should be a maximum of six months in the future for semiconductors and a maximum of twelve months for other items. We reserve the right to make price adjustments due to currency fluctuations, changes in customs rates and allocations.

When will I receive the items from my orders that are on backorder?

An item on backorder is not currently available from stock, but is expected to ship shortly. We generally carry your backorder items for you for four months, or shorter or longer at your request. If the value of a backorder agreed with you is reached (usually 25 €), we will deliver to you after receipt of goods within Germany up to 31,5 kg postage free by DPD-Standard.

Will I receive an order confirmation by e-mail?

Following your order, you will receive a order receipt confirmation by e-mail. However, in the "Review" checkout step, you can opt out of receiving the order receipt confirmation by selecting the "Send order confirmation" checkbox. You can also check your order again at the end via the order history in the customer portal. In addition, you will receive a corresponding order confirmation in a timely manner.

Why have I not received an order confirmation by e-mail?

The order confirmation e-mail and the transfer of your order to our ERP system will only be sent after your registration has been approved. If you do not receive an e-mail within 24 hours (Mon. - Fri.) after completing your registration, please get in touch with your personal sales contact.

Where can I view my order status?

Want to know more about your orders or their shipping status? Just click on your parcel number in your shipping confirmation or within the order overview of your customer account and all information will be displayed.

Is it possible to exchange documents via EDI ("Electronic Data Interchange")?

Yes, with us you can use EDI as an electronic exchange format for a fast and accurate transfer of documents within your procurement process.

What does EDI stand for?
Electronic Data Interchange ("EDI" for short) stands for fast and accurate electronic transmission of documents as part of the procurement process.
Benefits of EDI:
- lower process costs
- fast turnaround times
- error-free and secure data transmission
- input and reading errors are eliminated - no manual data transfer
- standardized procedures and formats support fast integration

We currently support the following EDI standards
Message formats
- UN/EDIFACT (D.96A, D.97A)
- IDoc
- XML
- openTRANS

Standard messages
- ORDERS (purchase order)
- ORDRSP (order confirmation)
- DESADV (delivery notification)
- INVOIC (invoice)

Communication protocols
- AS2
- X400
- SMTP
- FTP

If you have any questions about "EDI - Electronic Data Interchange at Schukat", simply get in touch with your personal sales contact. He or she will promptly put you in touch with our EDI team.

Why are there no more product groups?

To make it easier for you to find our products, from now on we will focus on the individual item. However, you can also find entire product lines. You can also benefit from even more information - from now on you will find comprehensive information on (technical) properties, availability or the life cycle of the articles, all bundled on one page.

I can't find the item I'm looking for. What can I do?

We currently have over 50,000 items directly from stock and our range is growing daily. However, if you are looking for an item from a manufacturer on our linecard that is not currently available, we will of course be happy to procure it for you. Simply contact your personal sales representative to find out more about the possibilities of special procurement.

How do I pay my invoice?

For transfers in EUR and USD:

Deutsche Bank AG, Düsseldorf
413 5760 (BLZ: 300 700 10)
IBAN: DE19 3007 0010 0413 5760 00
BIC: DEUTDEDD

Free transfer within the EU (Requirement: sharing of fees, indication of IBAN and BIC/Swift code, no other bank details) 

For transfers only in EUR: 

Postbank Köln

118 867 503 (BLZ: 370 100 50)
IBAN: DE38 3701 0050 0118 8675 03
BIC: PBNKDEFF

Free transfer within the EU (Requirement: fee sharing, specification of IBAN and BIC/Swift code, no other bank details) 

Stadtsparkasse Düsseldorf 

87 000 600 (BLZ: 300 501 10)
IBAN: DE69 3005 0110 0087 0006 00
BIC: DUSSDEDDXXX

VR Bank eG Bergisch Gladbach-Leverkusen (ex. Volksbank Rhein-Wupper eG Leverkusen)
240 032 2018 (BLZ: 370 626 00)
IBAN: DE46 3706 2600 2400 3220 18
BIC: GENODED1PAF

What are the terms of payment?

We generally deliver on account, even for first orders. Check payments are not accepted.

Payments terms for Germany:
• In order to reduce your accounting workload, we are happy to offer you payment by direct debit after 5 days with a 2 % discount.
Please send us an e-mail to buchhaltung@schukat.com. After internal approval, you will receive the mandate form within a few days.

• By invoice within 14 days of invoicing 2 % discount or 30 days net.

Terms of payment for foreign countries:
• By prepayment, net; by invoice within 30 days of invoicing, net.

If you have any further questions, don’t hesitate to contact us: +49 - 2173 - 950-931.

Can I have my order shipped to a different shipping address?

You can enter your desired shipping address as part of the order process. As a registered customer, you also have the option of saving your shipping addresses and selecting from the saved addresses in the checkout process. The corresponding selection dialog can be opened via the pencil icon.

What are the shipping costs in Germany?

You will receive your shipment by DPD-Standard, alternatively by DHL and on request by DPD-Express or by freight forwarding.

*plus island surcharge 12.00 €  if applicable.
**Not possible in very remote postcode areas. Please inquire if necessary.

What are the shipping costs in europe?

* plus island surcharge where applicable: France, Spain, Portugal and Finland 19.50 €; rest of Europe 24.00 €; special areas in Italy, Norway, Switzerland 52.00 €.
** Customs clearance service: one-off charge for up to 10 parcels
*** Customs clearance costs apply for up to three customs items. A fee of 5.00 € is charged for each additional item.

Is my shipment insured?

The cost of insuring the shipment is 1.20 € up to a value of goods of 5.000 €. In case of higher value of goods we need your written order to take out insurance for your shipment. We calculate the premium according to the offer of the insurer.

Can I pick up my order in person?

We offer you even more flexibility: Within a few hours you can pick up your order at our premises in Monheim - Monday to Friday from 8:00 am to 6:00 pm. Please order by 4:30 pm to receive your goods on the same day. Of course, we will inform you in advance by e-mail about the status of your order and the exact pick-up time.

Schukat electronic is affiliated to a return system.

What do I need to know when ordering items classified as dangerous goods?  

The European regulation "ADR" regulates the transport of dangerous goods by road with regard to packaging, load securing, labeling and LQ regulations (limited quantities).

Due to the ADR, the shipment of dangerous goods from our delivery program is only possible to the following countries in limited quantities (LQ): Austria, Belgium, Croatia, Denmark, France, Germany, Hungary, Latvia, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovenia and Spain.

Shipping to islands that can only be reached by sea or air is not possible. This applies, for example, to the Azores, the Balearic Islands, Madeira, Corsica, Spitsbergen and partly to Danish islands as well as to identical postal codes on the mainland.

Here you can download a current list of all dangerous goods from our delivery program.

Download.

How do I get in touch with my assigned contact person? 

At Schukat, every customer has a personal contact who is always available to advise you. If we have not yet worked together but you would like to get in touch with us, you can reach us via our hotline (+49 - 2173 - 950-5) or visit our contact page. You can reach our colleagues by phone Monday to Friday from 8:00 am to 5:00 pm and by e-mail. 

I need technical support. What can I do? 

Get in touch with your personal sales contact at any time. If you have found a technical problem or non-accessible content on our website, please contact our support team at info@schukat.com. Let us know your problem and we will find a suitable solution!

How do I find my way to Schukat?

Our company is located at Hans-Georg-Schukat-Straße 2 in 40789 Monheim am Rhein. 

There are reserved visitor parking spaces directly in front of our company building where you can park comfortably. 

For those driving electric vehicles, we have set up a fully accessible wall-mounted charging station for charging your e-car for free. The box has a type 2 socket in accordance with EN 62196-2 (VDE-AR-E 2623-2-2) and can be loaded with up to 22 KW. Charging is controlled via an RFID reader. Suitable cards are provided on request.

What are the office hours?

You will be able to reach our teams during these hours:

Sales
Mon. to Thu.: 8:00 am to 5:00 pm
Fri.: 8:00 am to 4:30 pm

Logistics
Mon. to Thu.: 8:00 am to 6:00 pm
Fri.: 8:00 am to 4:30 pm

I have received a defective / wrong item. What can I do?  

So that we can iron out the error as quickly as possible, please fill out the "RMA request" form and send it to your personal sales contact or to vertrieb@schukat.com.

Download the form as a PDF file file here. You will receive an RMA number (= return authorization number) as well as detailed information on how to return the product.

Shipping damage

Each consignment of goods leaves our premises in proper condition. Nevertheless, transport damage may occur as a result of force majeure or improper handling during shipment. In the event of transport damage, you must secure claims for compensation by calling in representatives of the transport companies in good time to ascertain the damage in accordance with their relevant regulations.

Damaged packaging
• Transport by mail & parcel services
Immediately get the damage confirmed by the delivery person. Please report the damage to us within 24 hours. After that, we will respond promptly.

• Transport by forwarding agent
Please unpack in the presence of the delivery truck driver and have the driver confirm the damage on the waybill or packing slip. Report the damage to us within 3 days.

Packaging undamaged, contents damaged
• Transport by mail & parcel services
Immediately notify the relevant post office / branch, request an inspection and a statement of facts. Report the damage to us within 24 hours.

• Transport by forwarding agentImmediately notify the delivering carrier and request an inspection. Have the damage certified on the waybill after the inspection. Report the damage to us within 3 days.

Value added tax

Information from Schukat electronic for its business partners about significant changes to VAT that will come into effect on July 1, 2011 in B2B trade with integrated circuits and other products.

For taxable deliveries of the goods described in more detail below, the tax liability will be transferred to the entrepreneurial service recipient as of July 1, 2011. This means that the recipient of the supply is liable for VAT, but at the same time is entitled to deduct input tax from the invoice amount.

To achieve this, the legislator added No. 10 to Section 13b (2) UStG:

"10. supplies of mobile telephones as well as integrated circuits before installation in an item suitable for supply at the retail level, if the sum of the consideration to be invoiced for them as part of an economic transaction is at least 5,000 euros; subsequent reductions in the consideration are not taken into account."

The aim of the provision is to avoid tax losses. Tax losses often occur because the supplier does not pay the sales tax shown on his invoice to the tax office and this can no longer be claimed from him as the tax debtor due to an insolvency that has occurred. The recipient of the service, on the other hand, deducts the invoiced VAT as input tax. This tax loss is avoided by the coincidence of the tax liability and the input tax deduction for the service recipient.

• You purchase goods from Schukat electronic
For the sale of goods to Schukat electronic, the new regulation means that you must issue your invoices for goods to which the reverse charge procedure applies without VAT as of July 1, 2011 and must also inform us in these invoices of the transfer of the liability for tax (e.g. by stating "The liability for tax is transferred to the recipient of the service in accordance with § 13b para. 2 no. 10 UStG"). You must inform the tax office in the advance VAT returns and annual VAT returns that you have carried out a taxable transaction in the amount of the invoice, for which the recipient of the service is liable for the VAT.

A delivery of goods, which are subject to reverse charge, is only possible, if your VAT-ID
has been checked for accuracy in our databases. We therefore ask for proof of your VAT ID.

• You’re a supplier for Schukat electronic
When we sell goods to which the reverse charge procedure is to be applied for a value of goods of € 5,000 or more, you as a customer will receive invoices from us from July 1, 2011 with items that do not show sales tax and with a note stating that the tax liability is transferred to the recipient of the service, i.e. to you. As of July 1, 2011, you must pay the sales tax on the reverse charge portion of the invoice amount to the tax office. However, if you are entitled to deduct input tax, you are entitled to deduct the input tax on the reverse charge portion.

If, despite the new provision of Section 13b (2) No. 10 UStG, you show the sales tax separately, you must pay this tax on the basis of the provisions on unauthorized tax disclosure (Section 14c (2) UStG), but we as the recipient of the service are not entitled to deduct the input tax from the invoice, as it is not a properly issued invoice. Therefore, please understand that we cannot accept invoices with erroneously stated VAT.

If you have any further questions, please contact your tax advisor.

• Reverse charge goods
An EDP-compliant implementation of the law is of elementary importance for the companies affected by it. However, integrated circuits are only vaguely defined in the UStG. Consequently, also in the first application letter of the BMF of June 24, 2011 on this. Then, on Sept. 22, the BMF further specified Section 13b.1 of the VAT Application Decree of Oct. 1, 2010 (BStBl I p. 846) in paragraph 22j: "For reasons of simplification, items falling under subheading 8542 31 90 of the customs tariff may be considered integrated circuits for the purposes of delimitation..."

Referring to the UStAE of 22.9.2011 on § 13b (2) UStG No. 10, all goods covered by subheading 8542 31 90 of the harmonized tariff of the European Community can be described as integrated circuits within the meaning of VAT law:
 

As of 22.9.2011, SCHUKAT electronic will treat goods falling under heading 8542 31 90 according to the sales tax rule concretized as of then for integrated circuits. If further goods are affected, they will be considered as soon as we become aware of them.

• Simplification rule
If there are reasonable doubts as to whether the reverse charge procedure is to be applied, the contracting parties may mutually agree that the recipient of the delivery is to pay the tax in accordance with
§ 13b UStG. This includes both the question of whether integrated circuits are involved and the question of whether the EUR 5,000 limit has been exceeded. The agreement is implied by uniform action in the course of the execution of the contract. Only in the case of a justified objection can a correction be made after the invoice has been issued.

• Transitional rule
In its letter of 22 September 11, the BMF also granted a transitional rule:
"In the case of supplies of mobile devices and integrated circuits within the meaning of Section 13b (2) No. 10 UStG that are carried out between July 1, 2011 and September 30, 2011, it is not objectionable for the supplying entrepreneur and the recipient of the service if the contracting parties still mutually assumed that the supplying entrepreneur was liable for the tax pursuant to Section 13a (1) No. 1 UStG. The prerequisite for this is that the turnover is taxed by the supplying entrepreneur at the correct amount. ..."

Schukat electronic Vertriebs GmbH
Monheim am Rhein, 27.09.2011

Export Control/Dual Use

If an item is subject to the EU Regulation VO (EU) 2021/821 and / or the export control of third countries, we advise you in accordance with our obligation in our forms to check whether licensing requirements exist for export, transfer, brokerage and transit from or through the territory of the European Union

Do you also supply private end consumers?

As a wholesale company, we currently only supply commercial customers and not private end consumers. For this reason, all prices quoted are subject to VAT.